/* ── PRIVATE FEEDBACK TRACKING PAGE ── */
.feedback-track-page {
  position: fixed;
  inset: 0;
  z-index: 120;
  overflow-y: auto;
  background:
    radial-gradient(circle at 12% 8%, rgba(168, 200, 224, .34), transparent 30%),
    radial-gradient(circle at 90% 18%, rgba(240, 224, 168, .38), transparent 26%),
    var(--bg);
}

.feedback-track-page[hidden],
.feedback-track-state[hidden],
.feedback-track-content[hidden],
.feedback-track-claim[hidden],
.feedback-track-retry[hidden],
.feedback-track-empty[hidden] {
  display: none;
}

.feedback-track-shell {
  width: min(100% - 40px, 820px);
  margin: 0 auto;
  padding: 28px 0 64px;
}

.feedback-track-nav {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  margin-bottom: 56px;
}

.feedback-track-brand,
.feedback-track-home-link {
  color: var(--text);
  text-decoration: none;
}

.feedback-track-brand {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  font-size: 15px;
  font-weight: 800;
}

.feedback-track-brand-mark {
  width: 34px;
  height: 34px;
  display: grid;
  place-items: center;
  border-radius: 12px;
  background: var(--brand-mark-bg);
  color: var(--brand-mark-text);
  box-shadow: var(--shadow-sm);
}

.feedback-track-home-link {
  border: 1px solid var(--line);
  border-radius: 13px;
  background: var(--surface-t);
  padding: 9px 14px;
  box-shadow: var(--shadow-xs);
  color: var(--btn-ghost-text);
  font-size: 13px;
  font-weight: 650;
  transition: var(--tr);
}

.feedback-track-home-link:hover {
  transform: translateY(-1px);
  color: var(--text);
  box-shadow: var(--shadow-sm);
}

.feedback-track-state {
  min-height: 380px;
  display: grid;
  place-items: center;
  align-content: center;
  text-align: center;
}

.feedback-track-state h1 {
  margin-top: 18px;
  font-size: clamp(24px, 5vw, 34px);
  letter-spacing: -.035em;
}

.feedback-track-state p {
  max-width: 480px;
  margin-top: 8px;
  color: var(--muted);
  font-size: 14px;
  line-height: 1.7;
}

.feedback-track-loading-mark,
.feedback-track-error-mark {
  width: 58px;
  height: 58px;
  display: grid;
  place-items: center;
  border-radius: 20px;
  box-shadow: var(--shadow-md);
}

.feedback-track-loading-mark {
  background: var(--pastel-sky);
  color: var(--brand-mark-text);
  animation: feedbackTrackPulse 1.4s ease-in-out infinite;
}

.feedback-track-error-mark {
  background: var(--pastel-blush);
  color: var(--stamp-rejected-text);
  font-size: 24px;
  font-weight: 800;
}

@keyframes feedbackTrackPulse {
  50% { transform: scale(.88); opacity: .62; }
}

.feedback-track-retry {
  margin-top: 20px;
}

.feedback-track-content {
  animation: feedbackTrackEnter 300ms ease-out;
}

@keyframes feedbackTrackEnter {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.feedback-track-header {
  margin-bottom: 28px;
}

.feedback-track-kicker,
.feedback-track-label {
  color: var(--muted);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: .13em;
}

.feedback-track-header h1 {
  margin-top: 8px;
  font-size: clamp(30px, 7vw, 48px);
  letter-spacing: -.05em;
  line-height: 1.12;
}

.feedback-track-header > p:last-child {
  margin-top: 10px;
  color: var(--muted);
  font-size: 14px;
  line-height: 1.7;
}

.feedback-track-status-card,
.feedback-track-section {
  border: 1px solid var(--line);
  background: rgba(248, 248, 244, .9);
  box-shadow: var(--shadow-md);
}

.feedback-track-status-card {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 28px;
  border-radius: 22px;
  padding: 24px;
}

.feedback-track-status {
  width: fit-content;
  display: flex;
  align-items: center;
  gap: 9px;
  margin-top: 11px;
  border-radius: 999px;
  padding: 8px 13px;
  background: var(--pastel-sky);
  color: var(--text);
  font-size: 14px;
}

.feedback-track-status[data-status="reviewing"] { background: var(--pastel-butter); }
.feedback-track-status[data-status="resolved"] { background: var(--pastel-mint); }
.feedback-track-status[data-status="needs_more_info"] { background: var(--pastel-blush); }

.feedback-track-status-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: currentColor;
  opacity: .58;
}

.feedback-track-status-description {
  margin-top: 10px;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.6;
}

.feedback-track-updated {
  flex: 0 0 auto;
  color: var(--muted);
  font-size: 11px;
  line-height: 1.6;
  text-align: right;
}

.feedback-track-updated time {
  display: block;
  color: var(--text);
  font-size: 12px;
  font-weight: 650;
}

.feedback-track-section {
  margin-top: 18px;
  border-radius: 22px;
  padding: 26px;
}

.feedback-track-section-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 20px;
  margin-bottom: 18px;
}

.feedback-track-section-head h2 {
  font-size: 17px;
  letter-spacing: -.02em;
}

.feedback-track-section-head time,
.feedback-track-section-head span {
  color: var(--muted);
  font-size: 11px;
}

.feedback-track-original {
  color: var(--text);
  font-size: 15px;
  line-height: 1.85;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.feedback-track-replies {
  display: grid;
  gap: 12px;
}

.feedback-track-reply {
  border-left: 3px solid var(--pastel-mint);
  border-radius: 0 14px 14px 0;
  background: var(--bg);
  padding: 15px 17px;
}

.feedback-track-reply p {
  font-size: 14px;
  line-height: 1.75;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.feedback-track-reply time {
  display: block;
  margin-top: 8px;
  color: var(--muted);
  font-size: 11px;
}

/* 團隊有新動作時的安靜提示：不跳窗、不閃爍 */
.feedback-track-update-notice {
  margin-top: 14px;
  padding: 11px 15px;
  border-radius: 14px;
  border-left: 3px solid var(--pastel-mint);
  background: rgba(184, 216, 200, .34);
  color: var(--stamp-approved-text);
  font-size: 13px;
  font-weight: 700;
  line-height: 1.6;
}

.feedback-track-update-notice[hidden] { display: none; }

/* 訪客自己說的話：換色 + 靠右，一眼分得出誰是誰 */
.feedback-track-reply.is-visitor {
  border-left-color: var(--pastel-sky);
  background: rgba(168, 200, 224, .16);
}

.feedback-track-reply-author {
  display: block;
  margin-bottom: 6px;
  color: var(--muted);
  font-size: 11px;
  font-weight: 700;
}

.feedback-track-reply.is-visitor .feedback-track-reply-author {
  color: var(--stamp-reviewing-text);
}

/* 訪客回覆輸入區 */
.feedback-track-compose {
  display: grid;
  gap: 9px;
  margin-top: 18px;
  padding: 15px 17px;
  border-radius: 18px;
  background: var(--surface-t);
  box-shadow: var(--shadow-sm);
}

.feedback-track-compose label {
  color: var(--text);
  font-size: 13px;
  font-weight: 700;
}

.feedback-track-compose textarea {
  width: 100%;
  padding: 12px 14px;
  border: 1px solid var(--line);
  border-radius: 14px;
  background: var(--bg);
  color: var(--text);
  font: inherit;
  font-size: 14px;
  line-height: 1.7;
  resize: vertical;
  transition: border-color var(--tr), box-shadow var(--tr);
}

.feedback-track-compose textarea:focus {
  outline: none;
  border-color: var(--pastel-sky);
  box-shadow: 0 0 0 3px rgba(168, 200, 224, .35);
}

.feedback-track-compose-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.feedback-track-compose-count {
  color: var(--muted);
  font-size: 11px;
}

.feedback-track-compose-status {
  min-height: 18px;
  color: var(--stamp-reviewing-text);
  font-size: 12px;
  font-weight: 700;
  line-height: 1.6;
}

.feedback-track-compose-note {
  color: var(--muted);
  font-size: 11px;
  line-height: 1.6;
}

.feedback-track-empty,
.feedback-track-privacy-note {
  color: var(--muted);
  font-size: 13px;
  line-height: 1.7;
}

.feedback-track-claim {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 18px 24px;
  margin-top: 18px;
  border: 1px solid rgba(255, 255, 255, .58);
  border-radius: 22px;
  background: rgba(248, 248, 244, .72);
  padding: 22px 24px;
  box-shadow: var(--shadow-xs);
}

.feedback-track-claim h2 {
  font-size: 15px;
  letter-spacing: -.015em;
}

.feedback-track-claim > div > p {
  margin-top: 5px;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.65;
}

.feedback-track-claim-actions {
  display: flex;
  gap: 8px;
}

.feedback-track-claim-status {
  min-height: 18px;
  grid-column: 1 / -1;
  color: var(--stamp-approved-text);
  font-size: 12px;
}

.feedback-track-empty {
  border-radius: 14px;
  background: var(--bg);
  padding: 16px;
}

.feedback-track-privacy-note {
  margin-top: 20px;
  text-align: center;
}

body.feedback-tracking-active {
  overflow: hidden;
}

body.feedback-tracking-active > :not(#feedbackTrackingPage):not(script) {
  display: none !important;
}

@media (max-width: 620px) {
  .feedback-track-shell {
    width: min(100% - 28px, 820px);
    padding-top: 18px;
  }

  .feedback-track-nav {
    margin-bottom: 40px;
  }

  .feedback-track-status-card {
    align-items: flex-start;
    flex-direction: column;
    gap: 18px;
    padding: 20px;
  }

  .feedback-track-updated {
    text-align: left;
  }

  .feedback-track-section {
    padding: 21px 20px;
  }

  .feedback-track-section-head {
    align-items: flex-start;
    flex-direction: column;
    gap: 5px;
  }

  .feedback-track-claim {
    grid-template-columns: 1fr;
    padding: 20px;
  }

  .feedback-track-claim-actions .primary-btn {
    width: 100%;
  }
}

@media (prefers-reduced-motion: reduce) {
  .feedback-track-loading-mark,
  .feedback-track-content {
    animation: none;
  }
}